I was appalled to hear from a friend as well as a filipino acquaintance, of the different treatment they receive from that same National Dental Centre. One of them, a subsidised Singaporean, originally had an appointment scheduled for 1 Jul 13 but was unable to attend due to unforeseen and last minute work commitments. He thus called the Centre to have the appointment changed but was shocked to be told at the end of the call that he should have duly noted and exercise responsibility for appointments set by the centre for him as dentists there are very busy and overstretched coping with the huge influx of patients.
However, the interesting thingy is, when the PR filipino who has his private treatments fully paid for by his company called to change an appointment for the same reason, the Centre will always never fail to assure him of their utmost service.
Can anyone else share their experience? I would like to ask, if it is common for staffs at the restructured National Dental Centre to be rude and display arrogance only to subsidised patients when they are unable to turn up for the various appointments for whatsoever reasons especially those relating to work incidences?
I was also being alerted by facebook contacts that most initiatives of MOF as announced in the recent Budget is a mere PR exercise and redundant as HDB and NDC in particular, does not implement them in their policies even after repeated PAP MP appeals. Mr Leong Sze Hian can attest to that!
Amazingly Singapore isn't it? Waiting for 2016!
W.L. Sum
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