Dear Mr Koo,
We have looked into the concerns raised and wish to share our findings with you.
Our records show that you spoke to our Business Office staff on 06 May 2013 regarding your appeal against the ward fee. As such, our reply of 21 May 2013 clarified the hospital policy of levying a minimum one day ward charge.
Following your email today, the ward has further investigated and wish to share the outcome with you. Guo Sen arrived at the ward at10.30am and the ward doctor attended to him 30 minutes later. At about 11.40am, the nurse dressed his wound and took swabs for the various lab tests ordered by the doctor. Subsequently, Guo Sen was discharged at 12.45pm following your request. The ward nurse had informed you that cash payment would be required as the admission was less than 8 hours and thus non-Medisave claimable.
Nevertheless, we have reviewed your appeal and would accede to your request for waiver of the $66 ward fee on a goodwill basis. Please see the revised bill enclosed.
Mr Koo, thank you for your feedback and we wish you and your family the best of health always.
Yours Sincerely,
| Parmeet Kaur, Business Office| KK Women’s and Children’s Hospital Address: 100 Bukit Timah Road, Singapore 229899 DID: +65 6394-2370/72 | Fax: +65 6394-2365 | Email:billing.enquiries@kkh.com.sg Visit our website: www.kkh.com.sg | Join our social network: www.facebook.com/kkh.sg |
Alan's Note: I am not satisfied with this as they did not reverse the warding registration fees. It makes no send that if i am not staying in the ward, i should not be paying for the warding registration fees, seems that they like to suck money. I wrote to them that under ISO 9001 (which KK obtained), clause 8 continual improvement, they should revise the total fees for the ward (Reg plus Ward fees) if they want to meet customer expectation and improve.
Anyway thank you for voicing out for me.
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