Background Story: RICH FOREIGNER LABELS SINGAPOREANS WHO TAKE PUBLIC TRANSPORT AS "POOR PEOPLE"
Dear Sirs,
I am a long-time shareholder (since 1984) and a client (since 1981), and am someone who has had friends working there: locals and international officers, and am writing this letter more in sorrow than anger.
I hope HSBC does the right thing by S’poreans especially its local customers, and moves on the FT (where T stands for Trash not Talent) by the name of Anton Casey out of the bank. His so-called attempt at humour does not reflect well on the bank because he is holding a senior position in wealth management.
One would be reasonable in wondering of the quality and discretion of HSBC’s management when such a senior executive exercises such an appalling lack of judgement and sensitivity. Especially since HSBC prides itself on being the “global local bank”.
His behaviour also insults the international officers. I knew and worked with a few of them in the early 1980s on various projects. They were all minor public school boys who would never ever stoop to such insulting behaviour which they would have rightly called ‘hooliganish” and “racist”.
HSBC has always had a tradition of good customer service: it even built larger-than-usual cashier windows in Mexican branches to get more notes through, making it easier for the drug barons to deposit cash. http://atans1.wordpress.com/2012/07/18/hsbc-returned-to-roots/
So in the spirit of serving the customer and being the “global local bank”, move him out of the bank. His apology should not excuse his most unbecoming behaviour.
Yours faithfully,
CI aka E.K. Tan